Shipping policy

Shipping Policy

1.  International Shipping

  • Carrier: EMS (Express Mail Service)
  • Shipping Cost: Varies by country/region and weight.
  • Estimated Cost (1 doll / 500g): 1,450 JPY - 3,900 JPY (Tax exempt)
  • *The exact shipping cost will be calculated automatically at the checkout screen.

Customs Duties & Taxes (Important):
Import duties and taxes are set by the country you live in. They are not included in the price, and they are normally payable when your parcel is delivered.

  • United States — Duties are calculated at checkout and paid by us before your parcel ships. There is nothing further to pay on delivery.
  • European Union — Since 1 July 2026 the €150 duty-free threshold no longer applies. An order of this size pays a flat customs duty of €3, plus your country's VAT (17–27% depending on the country), collected when your parcel is delivered. Your postal service may also charge a small clearance fee. For one doll this usually comes to about €30–€40 in total.
  • United Kingdom — No customs duty applies to an order of this size, but UK import VAT (20%) is collected on delivery, together with a handling fee.
  • Taiwan — Dolls are toys (tariff code 9503) and the duty is 0%. However the customs value (goods plus international postage) for one doll is about NT$4,000, which is over the NT$2,000 threshold, so 5% business tax applies — roughly NT$200. We ship to Taiwan by EMS only, and the postal carrier brings the customs payment slip when your parcel is delivered.
  • South Korea — Postal items under US$150 are exempt from both duty and VAT. Clearance does require your personal customs code (PCCC), and the name, phone number and address on your order must match the details registered against it.
  • Elsewhere — please check with your country's customs office before ordering.

These charges are paid to customs, not to us. We would rather you knew before you ordered.

2. Handling Time
Orders are generally shipped within 7 business days after payment confirmation.
*We do not ship on weekends and public holidays.
*For made-to-order or pre-order items, please refer to the delivery time stated on the product page.

3. Tracking
After shipment, we will send a "Tracking Number" to your registered email address. You can check the delivery status via the Japan Post tracking service.

4. Long Absence / Refusal to Receive
If a package is returned to us due to expiration of the retention period (long absence) or refusal to receive, the customer will be responsible for the shipping costs for re-shipment.