Refund policy
Returns and exchanges
The doll itself is factory-made. The haircut and the clothes are finished by hand, one doll at a time.
We do not accept returns, exchanges, or cancellations for a change of mind — including “it looked different in the photos” or an order placed by mistake.
Variation in the hand-finished parts
The haircut, the sewing, and the fabric differ a little from doll to doll, because a person cuts and sews each one. That is not a fault, and it is not something we can exchange. Please take it into account before ordering.
If your doll arrives damaged or faulty
Cracks or chips in the doll, paint that is wrong or coming away, seams that are coming apart — these are faults, and we will refund you in full.
- Please write to us within 7 days of delivery
- A photo showing the problem lets us act straight away
- If the doll needs to come back to us, we pay the return postage
- Refunds go to the original payment method, and can take a few days to appear
If your parcel does not arrive
If a parcel goes missing in transit, please write to us as well. We will trace it and either send a replacement or refund you.
Contact
moofshop@gmail.com
This policy does not limit any rights you have under the consumer law of your own country.